"begging for help......."

Ever since ive had my cable service its been a nightmare. for three weeks out of a month i have almost no connection w/ pings of no less then 500 and hardly loading web pages. it seems about one week out of a month its ok but from there garbage. whenever i call the cable company they tell me that i have a perfect connection one of the fastest. and that i shouldnt be playing games with it and its just the web pages that i go to (even though its every web page and every game server) needless to say im a little upset with this service for 50 dollars a month. they tell me also that its my computer that is the problem, even though i have three different computers in which to test on all with the same results. i called my computer companys tech support and all they did was have me delete two registry keys and that was all. first thing ild like to know is if anyone has any idea of what this might be, second how to possibly fix this, and finaly where i could go to, to report this company for their terrible service or lack there of. considering i get yelled at like a child when i do talk to their support tech. any help would be greatly appreciated.

system:
2.26ghz p4
768mb rd pc800
80gb hd
geforce 4 ti4600 128mb
sb live 1024
motorola sb4200
10/100 intel ethernet

what cable company are you dealing with? I have a similar problem with Comcast in Los Angeles area California.

The frustrating thing is Comcast just bought AT&T cable and when it was AT&T, everything worked great!

Could it be that Comcast needs to allocate more channel space? I mentioned that today to the technician replacing the cables (which didn't seem to help my problem) and he just sort of dismissed the idea. Argh!!! DSL maybe???

go to 192.168.100.1 and post your RF levels for upstream and downstream

>go to 192.168.100.1 and post your
>RF levels for upstream and
>downstream

thanks! that sounds like a promising start to resolving my slow cable modem problem, but could you please elaborate more on just how to "go to 192.168.100.1" for those of us less technologically inclined? thanks again!!!
~Leo

type 192.168.100.1 in your url/address bar
also might check out http://www.dslreports.com/ for some good support

thanks, systemtech. that's what I thought when I originally read your first message. I basically pasted 192.168.100.1 into the address field of my internet explorer.

When all I got was "Sorry, we could not find 192.168.100.1" I thought maybe I was to enter the number elsewhere. But you confirmed what I needed to do, and did.

Therefore, I've concluded there must be something wrong over at Comcast. Again, before the AT&T to Comcast transition, EVERYTHING with my cable modem connection was working perfectly and FAST. Now this: Intermittent connections, NO web mail support.

Do I need to just give Comcast a chance to iron out the transition, or what?

This shouldn't be happening for the $56/month I'm paying!!!

Well, what do you know about that? The 3rd technician was a charm!

The 3rd Comcast technician came by today, trouble-shot my lack of connection, tried replacing a variety of things (cables), and when none of that worked, replaced the cable modem itself (again!). THAT WORKED! Turns out the 1st cable modem replacement was defective, so was the cause of all subsequent non-service!

Thank goodness this Comcast technician decided to at least try yet another modem!!!

Problem resolved! A for Comcast!!!