"RR hell, any suggestions?"

After 3 months of Road Runner techs checking my system due to basically no connection or extremely slow speeds (less than a 56K), they STILL CAN'T FIGURE IT OUT! I've accumulated 3 months of free service, if I ever regain it, and $60 of credits for missed service appointments, not counting another $20 today. Time Warner has been living at my house, I'm going to start charging them rent for storing their equipment soon. I've had at least a dozen techs, supervisors, and other yahoo's out here. It's cost me the cost of having a dedicated line installed and a brand new Dell 8300 in trying to solve what they originally stated was "MY" problem: needed dedicated line to improve speed and my ethernet card was going bad. So, I said, "screw you," and bought a whole new system, thus they can't use that excuse. I have 2 new cable lines buried in my front lawn (still waiting for compensation for the damage done there)and 3 kilos on the speed test of service. Now they are saying that one of the three lines running into my house is getting voltage feedback and that is causing the problem. They state they are getting a reading of 8 volts on two of the lines and 46 volts on the third line, thus I may have faulty electrical wiring in my house sending feedback through the computer to the modem. Thus, I've scheduled an electrician to check the wiring in my house this week. Hey, whats a few hundred more dollars after dropping almost 3 grand already trying to get this resolved. My neighbor has had ongoing problems with his cable (not able to get pay channels), and another neighbor across the street, I live on a cul-du-sac at the end of a long street, had ongoing slow speeds with his RR last year. Anyone have expertise on this or are they just blowing hot air? The electrician I called this week to check out my house is been in business forever and has never heard of such a thing. Any feedback would be great, thanks.

The saga continues. Time Warner again had a supervisor and tech at the house for 2 hours today. They still can't resolve the problem, thus are arranging to have one of their engineers show up next week with some "high tech" equipment to locate the problem. The supervisor stated that this is only the third time in his career that he's had to call in an engineer to locate the problem. I wasn't home when they were here, but according to my wife they moved the modem to our front porch from the current location in our office upstairs and everything worked fine! Were talking 20 feet max. For some reason the recv. light on my modem is much more stable tonight, but the send light hardly ever blinks. The only time web pages will load is when the send light happens to lock or blink for a split second, otherwise nothing. This seems to be the problem, but they can't figure out why. I'll keep updating as we hopefully move closer to resolution, I hope?

tell them to check the SNR Signal to noise

Paul,

I have the same type of problem. The DL test here on the first page rated my RR download rate a 9 when it should have been 150. only 3 points higher than 56K dial up.

Tech's have been here like you, but here is the difference. Tech hooked up his laptop to my modem and everything loaded almost instantly, like you might expect it to.

I have a P4 1.6 tweeked to 2.0 gig, 512meg ram, so the machine is no slug.

I can get to every site I want to on dialup, but when I use the cable connection, there are many sites...always the same sites, that return a DNS error.

Techs suggested an currupt file in XP Pro or in IE. If that was the problem then the dial up would not work.

I attempted to use the dial up DNS settings rather than RR's but that did not help either.

Anyone have any ideas? I am ready to give up on RR...why pay $49.00 a month for $21.00 speed?

Please feel free to respond to my RR e-mail addy above.

Gene F

Update to last post.

I did an emergency re-load of XP Pro to renew and remove any potential currpt files, esp in IE.

Also I have reconfigured the DNS settings for the
Network connections to public access DNS servers rather than the ones for RR.

I sitll have the same exact problem on the same exact sites. Some sites load like they are loading from cache (which they are not) and others will NEVER load. Unfortunately, the ones that do not load I need for work.

I am about to introduce Mr. Computer to Mr. Ruger.

HELP!