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Getting Connected: Questions and Answers
Like so many consumers sizing up broadband service today, you have questions, questions and more questions. And here's where you can find the answers to most of the more frequently asked questions. They're divided into five categories: Cable Modem Basics, Service Questions, Configuration Questions, Internet Service Questions and Common Concerns. Look for your question in the lists below and then click for an answer.
Cable Modem Basics
- What is a cable modem?
- Why would I want a cable modem?
- How does a cable modem work?
- How fast are cable modem connections?
- What does "always on" mean?
- Who manufactures cable modems?
- Where can I buy a cable modem?
- What do "DOCSIS" and "CableLabs Certified" mean?
Service Questions
- Where is cable modem service available?
- How much does cable modem service cost?
- How do I subscribe to cable modem service?
- Who are @Home and Road Runner?
- Do I need to be a cable TV subscriber to receive cable modem service?
- Are cable modems available to businesses?
- How do cable modems compare to ISDN, ADSL and satellite services?
Configuration Questions
- What kind of computer do I need?
- How is a cable modem connected to a computer?
- Does my computer need to be in the same room as my TV?
- Can I connect more than one computer to a cable modem?
- Can I connect a cable modem to a laptop computer?
Internet Service Questions
- Can I still use America Online or another Internet service provider (ISP) with a cable modem?
- Can I use my own Web browser or e-mail client with @Home or Road Runner?
- Can I run a Web server through a cable modem connection?
- Can I send faxes with a cable modem?
- Are dynamic or static IP addresses provided to cable modem users?
